EM Embroidery & Workwear ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it and the rights you have, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
EM Embroidery & Workwear is a UK-based embroidery and personalised clothing business. We are the data controller responsible for your personal data. You can reach us at hello@emworkwear.co.uk for any privacy-related queries.
Information We Collect
We collect information you provide when placing an order, requesting a quote, subscribing to our newsletter or contacting us — including your name, business name, email address, delivery and billing address, and the artwork or logo files you supply. When you pay, your payment is processed securely by our payment provider; we do not store full card details on our systems.
How We Use Your Information
We use your data to process and fulfil orders, create digital proofs, take payment, arrange delivery, respond to enquiries and provide customer support. With your consent, we may also send marketing emails about offers and new products — you can unsubscribe at any time using the link in any email.
Legal Bases For Processing
We process your data to perform our contract with you (fulfilling orders), to comply with legal obligations (such as keeping tax records), for our legitimate interests (improving our service and preventing fraud) and, where required, on the basis of your consent (such as marketing communications).
Sharing Your Information
We only share data with trusted third parties who help us run our business — such as couriers for delivery, payment processors for transactions and email providers for communications. We never sell your personal data. All providers are required to keep your information secure and use it only for the agreed purpose.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including order history, accounting and legal requirements. Records relating to transactions are typically retained for six years to meet UK tax obligations.
Data Security
We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. While no online transmission is completely secure, we take reasonable steps to safeguard the information you share with us.
Your Rights
Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these rights, contact us at hello@emworkwear.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies
Our website uses essential cookies to function correctly and may use analytics cookies to understand how visitors use the site. You can control or disable cookies through your browser settings at any time.
Changes To This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
Last updated: June 2026. If you have any questions about this policy, please contact us at hello@emworkwear.co.uk.